Position Responsibilities:
• Follow the care plan to maintain consumer hygiene and a safe environment, performing only specified functions
• Receive instructions from the coordinator and follow agency policies and
procedures
• Demonstrate competency in all areas of direct care worker training
• Assist consumers with:
o Self-administration of medications
o Housekeeping
o Personal care (grooming, dressing)
o Eating and meal preparation
o Oral hygiene and denture care
o Toileting and toilet hygiene
o IADL assistance
o Administering emergency first aid
o Social interaction
o Transportation
• Document observations and services in the consumer record
• Report any changes in consumer’s condition to a coordinator or agency manager

Job Conditions:
• Ability to drive and access homes not wheelchair accessible
• Sufficient hearing, eyesight, and physical dexterity for consumer assessment and care
• Occasionally lift or move consumer weight up to 250 pounds; lift/carry up to 30 pounds
• Clear communication in English, both verbally and in writing

Qualifications:
• High school diploma or equivalent
• Completed the following:
• Competency exam developed by the home care agency
• Training program meeting PA regulations or equivalent
• Understands and respects consumer ethics and confidentiality
• Criminal check and other checks as required by PA regulation

Duties & Responsibilities:
• Answer incoming calls, respond to questions, and explain the process of transfer or initiation of new services
• Monitor existing cases in the process of transfers or new services
• Manage the initiation and completion of transferred or new services cases
• Follow up with transferring or new services cases
• Report to immediate supervisor and manager
• Establish and maintain cooperative work relationships with co-workers
• Maintain case management notes
• Perform other duties as directed

Job Conditions:
• Desk job involving sitting, standing, stooping, walking, and extensive phone
communication
• Minimal lifting of office records and printouts
• Must read 12-point type and hear adequately on the phone
• Verbal and written communication in English required

Equipment Operation:
• Use PC, calculator, multi-line telephone, and other office equipment

Qualifications:
• High school graduate
• Experience in a Home Care setting and customer service preferred
• Computer literate, able to maintain simple records
• Organizational skills
• Strong communication and teamwork
• Problem solving
• Time management
• Light secretarial skills and polite telephone manner
• Criminal check and other checks required by PA regulation

Responsibilities:
• Contact clients/caregivers
• Schedule visits for assessments and supervision
• Create daily routes
• Perform visits and complete proper paperwork with clients/caregivers
• Agency vehicle is provided

Job Conditions:
• On the road, standing, stooping, walking, and extensive phone communication
• Requires minimal lifting of office records and printouts
• Must read 12-point type and hear adequately on the phone
•
Equipment Operation:
• Agency vehicle, PC, multi-line telephone, and other office equipment

Qualifications:
• High school diploma or equivalent
• Driver’s License (required)
• One year experience in home care or related health field
• Customer service skills
• Organizational skills
• Strong communication and teamwork
• Problem solving
• Time management
• Light secretarial skills and polite telephone manner
• Criminal check and other checks as required by PA regulation

Duties of Position:
• Coordinate consumer visits, maintain scheduling records and time and attendance activities
• Communicate scheduling changes between office and field staff

Position Responsibilities:
• Communicate with clients, caregivers and service coordinators
• Staff cases assigned
• Monitor clients’ schedules, authorizations new and edited, caregivers’ daily clock-ins and clock-outs
• Investigate complaints and offer solutions
• Document all the activities in the system
• Report to the immediate supervisor
• Maintain and update consumer roster, time and attendance activities, and schedule sheets
• Assist in coordinating consumer services and schedule changes
• Ensure compliance with scheduled visits and report issues to the supervisor
• Obtain and report weekly visit counts

Job Conditions:
• Desk job with sitting, standing, stooping, walking, and extensive phone communication
• Requires minimal lifting of office records and printouts
• Must read 12-point type and hear adequately on the phone
• Travel required for seminars, conferences, and meetings

Equipment Operation:
• Use PC, calculator, multi-line telephone, and other office equipment

Qualifications:
• High school diploma or equivalent
• One year experience as coordinator in home care or related health field
• HHAeXchange.com experience preferred
• Customer service skills
• Organizational skills
• Strong communication and teamwork
• Knowledge of Microsoft Office and PC
• Problem solving
• Time management
• Light secretarial skills and polite telephone manner
• Criminal check and other checks as required by PA regulation

Responsibilities:
• Calculate and post payroll: calculate paychecks, overtime, holiday, and vacation pay
• Process payments: issue paychecks, direct deposits, W-2s, and 1099s
• Maintain records: keep track of employee earnings, deductions, and banking information
• Ensure compliance: ensure payroll complies with government regulations and company policies
• Assist Payroll/Billing/Receivables Manager with payroll and billing
• Resolve issues: address payroll discrepancies and employee questions
• Prepare reports: summarize earnings, tax deductions, leave, and other payroll information
• Support staff: provide clerical support to employees and other staff
• Document transactions: keep accurate records of payroll and personnel transactions
• Complete statistical reports as requested
• Perform other duties as assigned

Skills Requirements:
• Strong attention to detail
• Organizational skills
• Knowledge of payroll laws and regulations
• Proficiency in typing, data entry, and preparing reports
• Strong communication and teamwork skills

Job Conditions:
• Stressful due to deadlines; primarily a desk job with some phone communication
• Minimal lifting of office records and printouts
• Must read 12-point type and hear adequately on the phone
• Clear verbal and written English communication required

Equipment Operation:
• Use PC, calculator, multi-line telephone, and other office equipment

Qualifications:
• High school diploma or equivalent
• Relevant coursework in economics, accounting principles, spreadsheets, computerized accounting, and taxes
• Strong communication and teamwork
• Customer service skills
• Organizational skills
• Problem solving
• Time management
• Knowledge of Microsoft Office and PC
• Criminal check and other checks as required by PA regulation

Work Environment:
• Modern office setting
• Growth opportunities
• Casual work attire
• On-the-job training
• Relaxed atmosphere

Responsibilities:
• Develop and implement sales and marketing strategies
• Manage customer relationships
• Oversee the creation of promotional materials
• Analyze customer data to identify trends and opportunities
• Develop and manage relationships with key customers and partners
• Monitor and analyze competitor activities
• Develop promotional materials and campaigns

Qualifications:
• Proven experience in sales and marketing
• Strong analytical and strategic thinking skills
• Excellent communication and interpersonal abilities
• Deep understanding of the sales process, and strategic thinking
• Ability to manage multiple projects and priorities

Skills Requirements:
• Professional conduct and appearance
• Strong organizational skills
• Excellent communication and teamwork abilities
• Proficiency in Microsoft Office and PC
• Self-motivation
• Effective time management
• Ability to work independently

Position Entry-Level Requirements:
• High School diploma
• Proven experience in sales and marketing
• Customer service skills
• Strong communication and teamwork
• Knowledge of Microsoft Office and PC
• Criminal check and other checks as required by PA regulation

Responsibilities:
• Perform daily human resources operations under supervision
• Assist with thorough and impartial investigations of reported incidents concerning workplace harassment, discrimination, or other alleged illegal activities by employees
• Prepare and process employee-related HR paperwork according to established procedures
• Work with employees on LOA/FMLA needs
• Initiate the recruiting and hiring process for caregivers, including processing applications, background screening, testing, interviewing, and reference validation
• Orient and train caregivers, maintaining current caregiver files in accordance with policies and procedures
• Record employee information such as personnel data, compensation, benefits, tax data, attendance, performance reviews, evaluations, termination dates, and reasons
• Maintain employee personal and payroll data in the internal application
• Adhere to established company policies and procedures
• Perform ongoing caregiver training
• Comply with state and federal labor laws as they pertain to home care agencies
• Participate in quality assurance reviews and evaluations of the agency’s services

Skills:
• Proven experience as an HR clerk or relevant human resources/administrative position
• Knowledge of human resources processes and best practices
• Proficiency in using MS Office applications (Word, Excel, etc.)
• Outstanding communication and interpersonal skills
• Ability to handle data with confidentiality
• Good organizational and time management skills
• Experience in home care or knowledge of the healthcare industry preferred

Job Conditions:
• Desk job involving sitting, standing, stooping, walking, and extensive phone
communication
• Minimal lifting of office records and printouts
• Must read 12-point type and hear adequately on the phone
• Verbal and written communication in English required

Equipment Operation:
• Use PC, calculator, multi-line telephone, and other office equipment

Position Entry-Level Requirements:
• High School diploma
• 1+ years of experience in Human Resources preferred
• Customer service skills
• Organizational skills
• Strong communication and teamwork
• Knowledge of Microsoft Office and PC
• Problem solving
• Time management
• Criminal check and other checks as required by PA regulation

Responsibilities:
• Monitor and control time and attendance activities of caregivers
• Research and resolve errors in the Electronic Visit Verification system
• Provide training on Electronic Visit Verification
• Exhibit excellent interpersonal and communication skills
• Maintain positive working relationships with team members
• Report to the immediate supervisor

Skills Requirements:
• Professional conduct and appearance
• Strong organizational skills
• Excellent communication and teamwork abilities
• Proficiency in Microsoft Office and PC
• Problem-solving skills
• Self-motivation
• Effective time management
• Ability to work independently

Job Conditions:
• Desk job involving sitting, standing, stooping, walking, and extensive phone communication
• Minimal lifting of office records and printouts
• Must read 12-point type and hear adequately on the phone
• Verbal and written communication in English required

Equipment Operation:
• Use PC, calculator, multi-line telephone, and other office equipment

Position Entry-Level Requirements:
• High School diploma
• 1+ years of experience in the healthcare/home care field preferred
• Experience with HHAeXchange.com preferred
• Customer service skills
• Organizational skills
• Strong communication and teamwork
• Knowledge of Microsoft Office and PC
• Problem solving
• Time management
• Criminal check and other checks as required by PA regulation

Duties & Responsibilities:
• Greet people, answer phones, and perform light clerical duties
• Answer general information questions, screen visitors, and deliver messages
• Type memos, correspondence, agendas, and reports as require
• Make appointments and inform staff of meetings
• Maintain files for the Agency and handle mail
• Perform photocopying and other duties as required

Job Conditions:
• Desk job involving sitting, standing, stooping, walking, and extensive phone
communication
• Minimal lifting of office records and printouts
• Must be able to read 12point type and hear adequately on the phone with no more than an amplifier
• Requires verbal and written communication skills in English

Equipment Operation:
• Utilize PC, calculator, multi-line telephone, and other office equipment

Qualifications:
• High school diploma
• 1+ years of experience in the healthcare/home care field preferred
• Minimum of six months office experience
• Customer service skills
• Typing and other clerical skills
• Criminal check and other checks as required by PA regulation